Customer Success Engineer

This is a hands-on, technical customer-facing role. You’ll troubleshoot CAD and workflow issues, and act as the voice of the customer back to product and engineering. You are equally comfortable discussing SolidWorks file structures as you are explaining APIs, permissions models, or automation workflows.

What You’ll Do

Customer Onboarding & Implementation

• Plan and execute data migrations from:
  • Legacy PDM systems
  • Cloud storage providers
  • Local network drives
• Validate CAD integrity, metadata, references, and revision history during migration
• Ensure customers are live quickly with minimal disruption to engineering workflows

Technical Enablement & Support

• Serve as the primary technical point of contact for assigned customers
• Troubleshoot issues related to:
  • CAD workflows
  • Assemblies, references, and derived files
  • BOM generation and synchronization
  • Revision and lifecycle state management
• Help customers design best-practice workflows for:
  • ECOs and releases
  • Part numbering
  • Design collaboration
• Provide advanced support for edge cases and complex setups

Integrations & Automation

• Assist customers with integrations to downstream systems such as:
  • PLM (Arena, Propel, First Resonance, etc.)
  • ERP (NetSuite, SAP, etc.)
  • Collaboration tools (Slack, Jira, Teams)
• Partner with Product and Engineering to scope and validate custom integration needs

Customer Advocacy & Product Feedback

• Act as the voice of the customer internally:
  • Surface common pain points
  • Identify product gaps and workflow friction
• Provide detailed, technically informed feedback to Product and Engineering
• Contribute to internal documentation, runbooks, and best-practice guides
• Support renewals and expansions by demonstrating technical value and adoption

Pre-Sales & Growth Support (as needed)

• Support Sales with technical discovery and solution design for complex prospects
• Participate in technical demos and proof-of-concepts
• Help existing customers expand usage across teams, programs, or departments

What We’re Looking For

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Soft Skills

• Excellent communication skills - able to explain complex technical topics to both engineers and non-technical stakeholders
• Customer-first mindset with a strong sense of ownership
• Highly organized and comfortable managing multiple customers and projects
• Collaborative and eager to work cross-functionally with Sales, Product, and Engineering
• Ability to reason about permissions, data models, and automation logic
• Strong troubleshooting and root-cause analysis skills

Nice to Have

• Experience implementing or administering a PDM or PLM system
• Exposure to ERP systems (NetSuite, SAP, Oracle)
• Experience working in a startup or high-growth SaaS environment
• Background as a mechanical engineer or CAD administrator

Why Join Bild

• Work on a product that directly impacts how real hardware gets built
• Influence product direction through close customer collaboration
• Join a fast-growing startup with strong momentum and real customer demand
• High ownership role with visibility across the company
• Competitive compensation, equity, and benefits

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